Rafayel Hotel & Spa, London
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Key details
About the Hotel
34 Lombard Road,
London,
United Kingdom,
SW11 3RF,
Greater London
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Double Room
Max:
2 persons
220 m²
Bed options:
1 Double bed
Shower
Heating
room details
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Premium Deluxe Double Room
Max:
2 persons
280 m²
Bed options:
1 King-size bed
Shower
Heating
room details
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Getting around
A guide to all available transportation options
Facilities
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
General
- No smoking on site
- Free Wi-Fi
- On-site car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- Pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Locker room
- Lift
- Coffee shop
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
Guest Parking
- Electric kettle
Services
- Room service
- Housekeeping
- Tours/Ticket assistance
- Grocery shopping service
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Children's menu
Spa & Leisure
- Garden area
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Massage
Room features
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Dressing area
- Garden furniture
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Location
34 Lombard Road,
London,
United Kingdom,
SW11 3RF,
Greater London
Map view
34 Lombard Road,
London,
United Kingdom,
SW11 3RF,
Greater London
City landmarks
Museum
Victoria and Albert Museum
2.9
km
Museum
Science Museum
3.1
km
Museum
Natural History Museum
2.9
km
Landmark
Coca-Cola London Eye
5.4
km
Garden
Buckingham Palace
4.2
km
Museum
National Army Museum
2.1
km
Church
Chelsea Old Church
1.5
km
Landmark
Harrods
3.4
km
Museum
The British Museum
6.5
km
Landmark
Carlyle's House
2.0
km
Hospital
Royal Hospital Chelsea
2.3
km
Stadium
Stamford Bridge
3.1
km
Zoo
Battersea Park
2.2
km
Landmark
James Abbott McNeill Whistler Statue
1.3
km
Park
Hyde Park
4.2
km
Landmark
Design Centre
910 m
Church
Brompton Cemetery
1.8
km
Garden
Chelsea Physic Garden
1.9
km
Landmark
Fulham Palace
2.7
km
Hospital
London House
620 m
Park
Clapham Common
2.3
km
Park
Wandsworth Common
2.0
km
Landmark
Recipease Clapham
1.1
km
Landmark
Chelsea Bridge
2.5
km
Bridge
Albert Bridge
1.7
km
Bridge
Battersea Bridge
1.8
km
Museum
Chelsea Football Club
3.0
km
Nearby
100 York Rd
York Gardens Library
430 m
Amusement Park
Fred Wells Gardens
380 m
Restaurants
Banyan on the Thames
140 m
Falcon Wharf 34 Lombard Road Rafayel on the Left Bank
Motu Indian Kitchen
10 m
Lombard Road
Afternoon Tea at Rafayel on the Left Bank
40 m
34 Lombard Road Falcon Wharf
ZuZu Grill
40 m
Falcon Wharf 34 Lombard Road
Waterside Bar & Restaurant
1.8
km
The Boulevard Imperial Wharf
The Candlemaker
480 m
136 Battersea High Street
Varanasi Chefs
480 m
142 Battersea High Street
Caravela restaurant
460 m
145-149 Battersea High Street
Manna Dew
480 m
169 Battersea High Street
The Woodman
630 m
60 Battersea High Street
Reviews and Ratings
Feedback from previous guests about their experience.
76%
enjoyed the hotel and would happily stay again
7.6/10
Very good
Rooms
6.8
Location
7.0
Service
6.8
Dining
6.8
Luke
United Kingdom,
January
2025
5.0/10
I had a mixed experience at Rafayel Hotel & Spa during my stay. The view from the George V suite was lovely, but the lack of privacy in the bathroom and the outdated facilities left much to be desired. The hotel has great potential, as the staff were friendly and the room was spacious, but several details need attention to truly justify its 5-star status.
Rooms
6.0
The George V suite was decent-sized with a lovely view of the Thames, but the massive window between the bathroom and bedroom offered no privacy. The lighting system was overly complicated and there were no bedside clocks or proper toiletries provided.
Service
5.0
While the staff were pleasant, the service felt lacking in efficiency. I had to call reception on my mobile because the room phone didn't work, and the general attitude from the front desk was aloof.
Location
7.0
The hotel is located in Battersea, which is a bit out of the way, but it's only a short bus ride to central London, making it convenient for attending events like fireworks in Battersea Park.
Dining
5.0
Breakfast in the Banyan on the Thames was average and similar to standard hotel offerings. The timing for breakfast didn't start until 8 AM, which felt a bit late for hotel guests.
Facilities
5.0
The gym was well-equipped but lacked towels, and the spa area felt outdated and unclean. Improvements in cleanliness and updates to the decor would enhance the guest experience significantly.
Avery
United Kingdom,
January
2025
5.6/10
I had a mixed experience during my stay at the hotel. The rooms were spacious and comfortable, but there were several issues with the service that detracted from the experience. The dining options were somewhat limited, but I enjoyed the breakfast. Overall, while there were positives, the negatives significantly impacted my impression.
Rooms
5.0
The room was spacious, though it had a strange smell and felt a bit worn down. I expected a luxurious experience based on the website's claims.
Service
5.0
The staff at the front desk were quite aloof and unhelpful, which was disappointing. I also encountered a rude waiter during breakfast that left a bitter impression.
Location
5.0
The location was decent for getting around, not too far from central attractions. However, the view from my room wasn't what I had hoped for.
Dining
5.0
While the breakfast was enjoyable, I faced issues with limited options and some food items being unavailable. Additionally, the champagne service was awkward and unprofessional.
Facilities
5.0
The hotel offered standard amenities, but service issues tarnished the experience.
Richard
United Kingdom,
January
2025
6.8/10
My stay at Rafayel Hotel & Spa was marked by spacious rooms and friendly staff, making it a pleasant experience. although there were some maintenance issues that could benefit from attention. The views by the Thames were beautiful, and the shuttle service to local transport made exploring London easy. However, the distance from central London was a slight drawback.
Rooms
8.0
The room was large and airy with lovely high ceilings and floor-length windows. though I noticed some signs of wear and tear. The tea and coffee facilities were a bit inconveniently located, which made it feel awkward.
Service
9.0
The staff were consistently friendly and professional, catering to my needs well. although there were moments when things could have been better organized.
Location
7.0
The hotel is a bit out of the way from central attractions, but I enjoyed the short walk along the river to Battersea Square with its restaurants and bars. and found the shuttle service very convenient.
Dining
8.0
Dining at the hotel was a highlight; with quality food and great variety overlooking the river. though the breakfast options could be more expansive.
Facilities
6.0
While the gym was well-equipped and the parking was secure, the spa facilities were quite small for a hotel promoting itself as 5-star. and I encountered some maintenance issues with the pool area.
Jonathan
United Kingdom,
January
2025
6.8/10
My stay at Rafayel Hotel & Spa was a mixed bag. The location by the Thames provided beautiful views, but I faced some significant issues with my room and the service. While the dining experience had potential, it was let down by some disorganization. Overall, it felt like the hotel didn't live up to the 4-star standard I was expecting.
Rooms
6.0
The room was spacious, but I faced a few issues. The air conditioning was either too cold or completely off, and the bed was smaller than I hoped for two people. The lack of proper maintenance was noticeable.
Service
5.0
The staff seemed distracted and not particularly welcoming. I reported issues with my shower and received little follow-up, which was disappointing for a hotel of this caliber.
Location
8.0
The location was perfect for evening strolls along the river. It provided a quiet environment for sleeping, even though it was slightly tricky to get into the heart of the city.
Dining
7.0
Breakfast had some great options, particularly the cooked items, but it was let down by service delays. Some of the hot food ran out and wasn't replenished in a timely manner.
Facilities
6.0
The facilities included essential amenities like housekeeping and room service. However, I felt there was an overall lack of organization in various areas, including dining.
Hannah
United Kingdom,
October
2024
6.2/10
I had a pleasant stay at Rafayel Hotel & Spa. the staff were exceptionally professional, contributing to a welcoming atmosphere. The location by the Thames is convenient, though getting to the nearest tube station requires a bit of a walk. The decor was unique, but at times felt a bit overwhelming. Overall, a good experience that I would recommend to family and friends.
Rooms
9.0
I stayed in a Superior Double Room which was spacious, with ceiling windows allowing for beautiful river views. The bed was huge and very comfortable, but I wished for more pillows to match its size.
Service
10.0
The staff really made my stay nice with their professionalism and willingness to assist. They genuinely created a relaxed and friendly atmosphere.
Location
8.0
The location is quite central on the river, making it easy to explore the city. However, the nearest metro is a bit of a walk away, though bus connections are handy.
Dining
9.0
I enjoyed the meals at the hotel, whether for breakfast or dinner. the menu was diverse and tasty, contributing to a satisfying dining experience.
Facilities
8.0
The hotel offers great amenities, including a gym and spa facilities, though I expected the spa to be larger. The overall setup was enjoyable.
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